Extensions and branches
Extension plans for departments, branches and employees, with central user and permission management.
What we do
We bring incoming and outgoing calls for your offices, branches and remote teams into one PBX system. Extensions, voice menus and call queues are configured around the way you work. We assess IP phones, desktop and mobile options alongside your existing lines and network, and plan the transition from installation through user training and ongoing support.
The setup follows your user count, concurrent call requirements, branch structure and working hours.
Voice menus and IVR
Voice menus and routing that help customers reach sales, support or the relevant department.
Call queues
Distributing incoming calls to the right team, with hold, extension transfer and unanswered call routing.
Working hours and holidays
Greeting messages and alternative routing for office hours, weekends and holidays.
Office and remote access
Options to use the same extension through an IP phone, desktop softphone or mobile application.
Call reporting
Tracking incoming, outgoing and missed calls, call durations and busy periods.
Recording and business applications
Call recording and CRM connections supported by the selected system, with retention and access settings.
Voice quality and network preparation
Assessing the internet connection, switches, VLANs, firewall and QoS settings for voice traffic.
How we work
Understand
We assess your current systems, users and priorities together.
Plan
We agree on scope, technical requirements and implementation steps.
Implement
We test the installation and transition, working closely with your team.
Support
We support the system throughout its life with training, maintenance and technical assistance.
Frequently asked questions
Can we migrate from an existing telephone system?
We review your current lines, numbers, devices and operator conditions before planning migration. Number portability and available features depend on the selected infrastructure.
Can employees use the same extension outside the office?
Remote teams can connect through a compatible IP phone, desktop softphone or mobile application. We define user access and connectivity requirements before installation.
How do installation and support work?
We first assess users, branches and concurrent call requirements. After configuring extensions and routing, we test the call scenarios, provide user guidance and agree the support scope.
Are call reports and recordings available?
We can include reporting, recording and application connections supported by the selected PBX platform. We agree which data is stored, how long it is retained and who can access it.